Using your account

Reviewing and changing orders
We have designed our web site to provide you a great shopping experience. Once you have selected and added items to the shopping cart you can edit the basket by changing the quantity ordered, returning to the product description, or adding the product to a wish list or favorite list. Any feedback to enhance your shopping experience is welcome and we expect to improve our web site periodically.

How to change account information
Accounts are created at checkout time. If you are a new customer you will click on "new user" to create your account. When you need to change information about your account, you will click on the My Account link and enter your e-mail address and password. Here you will be able to change any information about your account.

Ordering

How will I know if you have received my order?
You will receive an e-mail confirming receipt of your order.
 
Can I change or cancel my order after it has been submitted?
If your order has not been shipped, it may be changed or cancelled. Please call 314-304-2343 between 8:00 am and 5:00pm CST Monday through Friday.

Payment methods
We accept Visa, MasterCard, & American Express.
 
Backordered items policy
An item is considered a backorder item if we do not have the item in stock, and it is on order with the manufacturer. If an item you ordered is on backorder, we will email you to let you know when we expect the item in our store. If the backorder item is expected within two weeks we will hold the rest of the order and ship the entire order when the backorder item is received. If the backorder item is expected to arrive after two weeks of order placement, we will send the rest of the order immediately and send the backorder item when we receive it. 

Credit Card Verification Number
For your protection we require that you enter a credit card verification number for all purchases made with a Visa, MasterCard, or

Visa, Master Card,
3-digit number located on the back of your credit card.

American Express

Shipping (tracking and rates)
Ordering an item from Lighted Landings? We can ship to virtually any address in the world. For domestic delivery in the United States, the shipping cost will be added to your order. If an order is shipped outside the United States the shipping field will be left blank and we will confirm your shipping costs through e-mail. Orders shipped outside the United States may be subject to local government taxes and tariffs additional to our shipping and handling costs. These may vary from country to country. We suggest you check with your local authorities.
 
By clicking Your Account and logging in you can view your past orders and current order status.

When is my order processed and shipped?
All orders for in stock items will be shipped within 48 hours of receipt excluding Saturdays and Sundays.
 
What shipping methods are available?
Most orders will be sent by US Mail or FedEx Ground.  Express shipping is available by contacting our customer service group at 314-304-2343 
 
What is your shipping and handling charge?
Orders shipped to the Continental U.S. Alaska and Hawaii will be charged based on the order weight and shipping destination.
 
Do you ship internationally?
We are able to ship internationally. However, actual shipping charges to your destination will have to be calculated. You will be notified by e-mail of the shipping charges.
 
When will I receive my order?
Orders shipped within the continental United States should be received in 3 to 5 business days, depending on destination. Orders shipped to Alaska and Hawaii should be received within 5 to 10 business days.  Items that are not in stock, usually wood products are subject to a 14-21 day lead time. International orders will depend upon the destination.

Returns

What is Your Return policy?
We are willing to accept return of any product that you are not totally satisfied with if it is returned in its original condition. We will not refund the shipping and handling charges and you will be responsible for return shipping. If the wrong product is shipped, we will refund the cost of the product, original shipping and handling charges and your cost of the return shipment. If you have any questions or comments, please contact our customer service group at 314-304-2343, or email us at info@lightedlandings.com

Privacy & Security

Safe Shopping Guarantee
When you buy products from Lighted Landings, the condition of the item you buy and its timely delivery are guaranteed.

When is a buyer covered by our guarantee?
When the received item was materially different than the one depicted in our website.

When is a product "materially different"?
If a picture has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different" and Lighted Landings will refund or exchange the product. Please note that this does not extend to cases where you are simply disappointed with an item. At Lighted Landings, we pride ourselves on the quality of our products and we extend a great effort in describing the product as accurately as possible. Lighted Landings will ultimately determine material difference at our discretion.

Privacy Notice
Lighted Landings cares very much about your privacy. This notice describes our privacy policy. By visiting Lighted Landings, you are accepting the practices described in this Privacy Notice.

What personal information about customers does Lighted Landings obtain?
The information we learn from customers helps us personalize and continually improve your shopping experience at Lighted Landings. Here are the types of information we obtain:
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, improving our products and communicating with you.
E-mail Communications: To help us make e-mails more useful, we often provide a confirmation when you open email from Lighted Landings if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your preferences accordingly.
Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more efficiently.

Does Lighted Landings share the information it receives?
No! Information about our customers is an important part of our business. We are not in the business of selling customer information to others.
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Lighted Landings and Others: We release account and other personal information when we believe release is appropriate to comply with law, protect the rights, property, or safety of Lighted Landings, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
 
How secure is the information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide us. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What information can I access?
Lighted Landings gives you access to your account information for the limited purpose of viewing and, in certain cases updating that information.